About Us
Store: Grillvora
Legal Company: ROLLINGSTOCKTECH LTD
Company Registration Number: 13795953
Business Address:
8 Grange Court
Mancot, Deeside
United Kingdom
CH5 2EZ
Email: support@grillvora.shop
Phone: +44 7473978922
2. Use of the Website
You may use grillvora.shop only for lawful purposes.
You must not use the website in a way that could interfere with its operation, security, or availability.
3. Product Information
We aim to provide accurate information about products available through Grillvora.
Product descriptions, images, availability, and prices are displayed on the website and may be updated from time to time.
4. Prices and Payments
Product prices and available payment methods are displayed during checkout.
Grillvora accepts the payment methods made available through the checkout process.
You are responsible for providing accurate information when completing an order.
5. Orders
When placing an order, you agree to provide accurate and complete information, including your contact, billing, and delivery information.
After placing an order, order information may be provided through the contact information supplied during checkout.
6. Order Cancellation
Customers may request cancellation of an order.
If you wish to cancel an order, please contact Grillvora as soon as possible using:
7. Shipping
Orders are handled within 1–2 business days.
Estimated transit time is 2–3 business days.
The total estimated delivery time is 3–5 business days.
8. Returns, Refunds and Exchanges
Grillvora accepts returns for both defective and non-defective products.
- Return window: 30 days
- Product condition: New only
- Return method: By mail
- Return label: Download and print
- Return label cost: Free
- Restocking fee: No cost
- Exchanges: Accepted
- Refund processing time: 7 days
9. Email Communications
Grillvora may use customer email information for email communications and marketing where applicable.
10. Intellectual Property
Website content, including text, graphics, branding, and other materials, may be protected by applicable intellectual property rights.
Unauthorised reproduction or commercial use of protected content is not permitted.
11. Third-Party Services
Grillvora uses Shopify to operate its online store and Google Ads for advertising.
Other specific third-party services have not been provided.
12. Privacy
The collection and use of personal information is described in the Grillvora Privacy Policy.
13. Changes to These Terms
These Terms of Service may be updated from time to time.
Any updated version will be published on this page.
14. Contact
Grillvora
ROLLINGSTOCKTECH LTD
8 Grange Court
Mancot, Deeside
United Kingdom
CH5 2EZ
Email: support@grillvora.shop
Phone: +44 7473978922
Support Hours:
- Monday – Friday: 9:00 AM – 6:00 PM
- Saturday: 10:00 AM – 4:00 PM
- Sunday: Closed